Returned and Refund Policy

Jieha Luviency Returned and Refund Policy

We strive to ensure customer satisfaction with every purchase. However, if you are not completely satisfied with your order, please review our return and refund policy below.
 
Refund Conditions:
 
1.Eligibility for Refund
•Refunds are only applicable for items that meet our return conditions (e.g., unused, unwashed, with original tags and packaging).
•The request must be made within 7 days from the date of delivery.
•Proof of purchase (e.g., order confirmation, receipt) is required.
 
2.Refund Process
•Approved refunds will be processed via the original payment method for easier tracking of money movement.
•Refunds may take 7 business days to reflect, depending on the payment provider’s processing time.
 
3.Disputes & Liability
 
•If the refund is not processed via the original payment method, customers may dispute the transaction.
•The merchant shall be liable for any disputes related to unprocessed refunds.
 

For all orders with the cases above, you may WhatsApp our Customer Service Team at +6019-512 6859 with your Order ID (#XXXXXX) .

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